Last updated: September 18, 2024
Thank you for choosing holidaymate for your travel needs.
If, for any reason, You wish to cancel a booking, We invite You to review our Return and Refund Policy. This Policy has been created specifically for services offered by holidaymate.
The following terms are applicable for any bookings that You made with Us.
Company refers to the travel agency located at 102, Springseas Blossom, Silver Spring Layout, HAL - Varthur main road, Marathahalli, Bangalore 560037 (referred to as "We", "Us", or "Our").
Services refer to the travel packages and arrangements offered for sale.
Bookings refer to requests made by You to purchase Services from Us.
Service refers to the platform provided for transactions.
Website refers to holidaymate, accessible at https://holidaymate.in/
You means the individual or entity accessing or using the Service.
You have the right to cancel your Booking within 14 days without providing any reason.
Cancellation Deadline: 14 days from the date you received confirmation of your Booking.
To exercise your right to cancel, please inform us through one of the following methods:
By email: enquiry@holidaymate.in
By visiting this page on our website: https://holidaymate.in/
By phone number: +91 99860 33399
We will process your reimbursement within 14 days from the day we receive notice of the cancellation, using the same payment method you used for the Booking, with no additional fees.
For Services to be eligible for a refund, ensure:
Non-Refundable Services:
We reserve the right to refuse refunds that do not meet these conditions at our discretion.
Refund Policy: Only regular priced Services may be refunded; promotional offers may not be eligible unless required by law.
You are responsible for any cancellation fees and risks associated with your Booking. Please send cancellations to:
Cancellation Address:
102, Springseas Blossom,
Silver Spring Layout,
HAL - Varthur main road,
Marathahalli, Bangalore 560037.
We are not liable for any losses incurred due to cancellation delays. It is recommended to use a reliable method of communication when notifying us of cancellations.
If the Service was marked as a gift at the time of Booking and was sent directly to you, you will receive a credit for the value of your cancellation. Once the cancellation is processed, a gift certificate will be issued.
If the Service was not marked as a gift or was booked by someone else, the refund will be sent to the original purchaser.
If you have any questions about our Return and Refund Policy, please contact us:
By email: enquiry@holidaymate.in
By visiting this page on our website: https://holidaymate.in/
By phone number: +91 99860 33399